Legal
Privacy Policy
Last updated: January 2025
At House of Kumaran, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number
- Shipping and billing addresses
- Payment information (processed securely through our payment providers)
- Order history and preferences
- Communications with our customer support team
- Account login credentials (if you create an account)
We also automatically collect certain information when you visit our website:
- Device information (browser type, operating system)
- IP address and location data
- Pages viewed and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support and respond to inquiries
- Send promotional communications (with your consent)
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Payment processors, shipping carriers, and other vendors who assist in our operations
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and cart contents
- Analyze website traffic and usage patterns
- Personalize your shopping experience
- Deliver targeted advertisements
You can control cookies through your browser settings. For more details, please see our Cookie Policy.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
- Opt-out of marketing communications
To exercise these rights, please contact us using the information below.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for accounting and legal purposes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.