Customer First Policy
Returns & Refunds
Your satisfaction is our priority. We stand behind every product we sell with our hassle-free return policy and 70% refund guarantee.
70% Refund Guarantee — No Questions Asked
Received a damaged, spilled, missing, or expired product? We'll refund 70% of your purchase instantly with a simple unpacking video. No hassle, no arguments, no complicated process.
70%
Guaranteed
3-Day Window
Report issues within 3 days of delivery for full assistance
Free Replacements
Defective products replaced at no extra cost
Quick Refunds
Refunds processed within 3-5 business days
Easy Process
Simple 3-step return process via WhatsApp or email
How Our 70% Guarantee Works
We believe in transparency. If your product arrives damaged, spilled, missing, or expired, here's exactly what happens:
Report the Issue
Contact us within 3 days of delivery via WhatsApp or email with your order number
Share Unpacking Video
Send a video of you opening the parcel showing the damage, spillage, missing items, or expiry date. Photos alone are not sufficient.
Get 70% Refund
Receive 70% refund to your original payment method within 3-5 business days
What's Covered Under 70% Guarantee (Unpacking Video Required):
- Products damaged during transit
- Containers with spilled contents
- Products received past expiry date
- Broken seals or tampered packaging
- Visible mold or contamination
- Manufacturing defects
📹 Mandatory Unpacking Video Required
To claim the 70% refund, you must provide a video recording of you opening the parcel. The video should clearly show the outer packaging, unboxing process, and the damaged/spilled/missing/expired product. Photos alone will not be accepted for refund claims.
Full Refund & Replacement Policy
Eligible for 100% Refund/Replacement
Wrong Item Received
You received a different product than what you ordered
Missing Items
Items missing from your order or package
Quality Not as Described
Product doesn't match the description on our website
Order Never Arrived
Package marked delivered but not received (with proof)
Not Eligible for Return
Change of Mind
Food products cannot be returned due to personal preference
Opened & Consumed Products
Products that have been opened and partially used
Reports After 3 Days
Issues must be reported within 3 days of delivery
Clearance/Sale Items
Final sale items marked as non-returnable
How to Initiate a Return
We've made the process as simple as possible. Most returns are processed within 24 hours.
Please Include in Your Request:
Refund Processing Times
Credit/Debit Card
5-10 business days
UPI Payments
2-3 business days
Cash on Delivery
Bank transfer / Store credit
Replacements
Shipped within 24-48 hrs
Important Notes
- • Refunds are credited to the original payment method
- • Shipping charges are non-refundable unless we made an error
- • For COD orders, please provide your bank details for refund
- • Store credit never expires and can be used on any future order
Need Help with a Return?
Our customer support team is here to help. We aim to resolve all issues within 24 hours.