Terms & Conditions

1. General Terms

These Terms and Conditions ("Terms") govern your use of the House of Kumaran website (houseofkumaran.com) and any related services. By using our website, you represent that you are at least 18 years old or have parental consent to use this site.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the modified Terms.

2. Products and Orders

2.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free. Colors may vary slightly due to display settings.

2.2 Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices without prior notice. Shipping charges are calculated and displayed at checkout.

2.3 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order. Order confirmation does not guarantee acceptance. We may cancel orders due to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Inability to verify payment
• Shipping restrictions to your location

2.4 Order Limits

We may limit the quantity of products purchased per customer or order. Wholesale orders are subject to separate terms and must be placed through our wholesale program.

3. Payment Terms

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, RuPay)
• UPI (Google Pay, PhonePe, Paytm)
• Net Banking
• Cash on Delivery (COD) - where available

Payment must be received in full before order dispatch (except COD). For COD orders, exact change is appreciated as delivery personnel may not carry change.

4. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on:

• Delivery timelines and zones
• Shipping charges
• Order tracking
• Delivery attempts and holds

Delivery dates are estimates and not guaranteed. We are not liable for delays caused by shipping carriers, natural disasters, or circumstances beyond our control.

5. Returns and Refunds

Our return and refund policies are detailed in our Returns Policy. Please review it before making a purchase.

6. Unpacking Video Requirement for Damage/Spillage/Missing Item Claims

7. Intellectual Property

All content on this website, including but not limited to:

• Text, graphics, logos, and images
• Product descriptions and photographs
• Website design and layout
• Software and code

is the property of House of Kumaran or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

8. User Accounts

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or engage in suspicious activity.

9. Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website's functionality
• Transmit viruses or malicious code
• Scrape or collect data without permission
• Impersonate another person or entity
• Resell products without authorization

10. Food Safety and Allergens

Our products may contain allergens including but not limited to:

• Nuts and nut oils
• Sesame seeds
• Dairy products (ghee)
• Gluten (in certain products)

Please check product labels carefully before consumption. Our products are manufactured in facilities that process multiple allergens. If you have severe allergies, please contact us before ordering.

11. Limitation of Liability

To the maximum extent permitted by law, House of Kumaran and its affiliates shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from product use or misuse
• Third-party actions or content

Our total liability shall not exceed the amount paid by you for the relevant order.

12. Indemnification

You agree to indemnify and hold harmless House of Kumaran, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these Terms or misuse of our website or products.

13. Governing Law and Disputes

These Terms shall be governed by the laws of India. Any disputes shall be resolved through:

1. Informal negotiation (30 days)
2. Mediation, if negotiation fails
3. Courts of Chennai, Tamil Nadu, which shall have exclusive jurisdiction

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.